Collection Bureau of America


See what our customers say about our services

Energy & Utility Colleagues, I have had the good fortune to work with Shawn (CEO) and his company Collection Bureau of America for over 12 years. Back in the mid 2000's I was a VP responsible for $1B in revenue management - spanning roughly 1MM customers. Shawn and his team at CBA played a critical role in helping me ensure we maximized the recovery of our most at-risk receivables, proving so successful that I consolidated all 3rd party collections under his organization. CBA proved themselves to be uniquely innovative and highly competent in their approach, leveraging technology and process to increase collection rates to previously unattained levels. Moreover, they did so while minimizing litigation risk and while partnering with us in every sense of the word. I seldom endorse companies on LinkedIn, but I offer this endorsement without reservation. If you are responsible for credit and collections in your organization, and if you're not already partnered with CBA, I encourage you to reach out directly to Shawn and learn more about CBA's culture, capability, and commitment to client success. me!

Derek Somerville

Chief Executive Officer at Sure Power Consulting

I lost my husband a little over 3 years ago and had a medical balance due after the "dust had settled." I could afford only a certain amount on a monthly basis that was due on the 1st of each month. I was fortunate and worked closely with one CBA representative personally. She made my horrible journey (as I was reminded of this sad time each month) such a pleasant experience that over time, I looked forward to hearing her cheerful voice on the phone. She made me feel like a human being and truly made my experience such a pleasant one by her kind demeanor and graciousness. I've never had to engage with working with a collection agency, but I must say, my take away was nothing short of exceptional. I would highly recommend Collection Bureau of America.

Michelle Spanek


During this stressful time I would like to thank you for your professionalism in resolving this issue, and thank you for your speedy response.
Hope your day goes well, and in a perfect world we will not be doing business again.


I wanted to take a moment and let you know that I received great customer service from one of your reps named Quiana. Calling into a collection agency is never fun but, she made the process quite smooth. She was very friendly and helped tremendously. Unfortunately, nowadays those qualities have diminished in call centers. I appreciate all the help that she provided and it is always nice to give good feedback.

I unfortunately did have to call back since I had not received the letter. I spoke with another rep Josie and she was also a great customer service associate.
Have a great day.


I had an interaction with Elizabeth Hayes today. It was probably most positive experience I have had with any customer service person in years, much less one from a collection agency.

Trisha Thomas

Thank you very much Elizabeth, you were honestly very professional and amazing to work with. You relieved me of the fear from the horror stories others have told me about from their experiences with collection agencies. Wish you well.

Steven Clanton