Commercial Collection Agency

Collection Bureau of America is a leading commercial debt collection agency with services tailored to your needs.

What is a Commercial Collection Agency?

Commercial collection agencies are organizations that work hard to collect debts on behalf of other companies. During the commercial debt recovery process, a debt collector works for B2B creditors who are owed past due payments from other businesses.

Commercial collection agencies employ a variety of tools and tactics to recover delinquent debts, including these activities:

Routine Phone Calls:

Although demand letters are issued as a formal process to provide leverage in case creditors have to sue for a balance owed, phone calls are the most common way commercial debt collectors will try to communicate with debtors.

Certified Demand Letters:

A formal demand letter is one of the first actions taken during B2B debt collection. These letters include a statement of the balance, information regarding how much needs to be paid, and a due date for the payoff.

Balance Payoff Negotiations:

Sometimes, B2B creditors authorize commercial debt collectors to negotiate payment arrangements with their clients. These negotiations may include installment plans or discounted payoffs if the balance is cleared in full.

Commercial Debt Collection:

How Does It Work?

Credit collection services for commercial clients follow an efficient and effective process. Here at Collections Bureau of America, our debt recovery process follows best practice guidelines and regulations.  This process is outlined here:

  • Step One: You Notify Our Team of Non-Payment

    Once notified, we contact your debtor using a strategy involving letters, phone calls, and emails where appropriate.

  • Step Two: We Evaluate the Collection Progress

    Working closely with your debtor and you, we develop a collection strategy best suited to the situation. This could include:
    • A payment plan based on the debtor’s financial situation
    • Legal action
    • Continuous monitoring of the debtor

  • Step Three: We Liaise with Liquidators of the Debtor

    We develop and implement a strategy best suited to each collection situation. This could involve creating a repayment plan, liaising with the receivers, or taking legal action.

  • Step Four: Payment

    We reimburse our clients directly with debts collected from their debtor, either in stages, in part, or in full.

Commercial collection agencies employ a variety of tools and tactics to recover delinquent debts, including these activities:

We’re Fully Compliant

The debt collection industry is stringently regulated. For this reason, we ensure that we exceed regulatory standards. We’re fully-licensed and compliant with HIPAA, PCI TCPA, FDCPA, and FCRA.

We’re Nationally Licensed and Bilingual

Our managers and agents speak multiple languages, helping to streamline communications with non-English speaking clients. We’re nationally licensed, meaning we pursue commercial collections on behalf of our clients throughout the U.S.

We Embrace Technology

We use all the latest platforms, web security, and cloud solutions. Therefore, you can rest assured that we’re technologically up-to-date and that all your customer data is fully secure.

We Believe in Business Continuity

We implement daily backups across our website and online portals. With a 99.9% uptime track record across our online portfolio, we’re always here to process payments and service our clients’ needs.

Commercial Collection Services

As a national commercial collection agency with over sixty years of experience, we offer a range of professional services, including:

First Party Recovery Programs

We collect in the name of our clients, using their phone numbers, letterheads, email signatures, and envelopes. We perform this service at a price per account format.

Account Billing and Invoicing Services

We receive itemization of all charges owed and send out invoices or bill copies to our client’s customers. We perform this service at a price per account format.

Accelerated Recovery Programs

We provide third-party debt collection services for a short period.  Then, the account is moved on to a different strategy. This service can be performed via a commission-based format or a price per account.

Third-Party Debt Collection Services

We recover all debts as a third-party, working with our client’s customers to acquire outstanding debts via complete payments, charity care, mediation, payment in full, or the resolution of disputed items.

Our services include information analysis and cleansing, skiptracing, bankruptcy, and deceased processing. These services can be performed as primary, secondary, tertiary, or warehousing placement of accounts. All services can be performed using a price per account or commission-based model.

Commercial Collection Regulations

As well as holding the relevant bonds and licenses for all the state-specific commercial collection agency regulations, we are fully FDCPA compliant.

The Fair Debt Collection Practices Act (FDCPA)

The Fair Debt Collection Practices Act (FDCPA) is nationwide government legislation regulating all commercial collection agencies.

This legislation covers how we report debt collection in credit reports and protects debtors from unfair, deceptive, or abusive practices when a commercial collection agency attempts to collect outstanding debts.

We comply with all aspects of the FDCPA legislation across all of our collection practices and processes. Additionally, we hold licenses for every state we make collections, working with the utmost professionalism when collecting on behalf of our clients.